Refund & Return Policy

We want you to shop with confidence at Superbwigs. If something isn't right with your order, we're here to help.

Please read the following guidelines to understand how cancellations, returns, exchanges, and refunds are handled.

Order Cancellations

Changed your mind? Please contact us as soon as possible.

• Cancellation requests must be made before the order has been shipped or entered production.

• An 18% handling fee will be deducted from approved order cancellations to cover payment processing, order preparation, and administrative costs.

• Once an order has been fulfilled or shipped, it can no longer be canceled.

If your order has already been shipped, please refer to our return policy below to determine whether it qualifies for a return.

Returns

We accept return requests for eligible, non-customized products within 14 days of delivery.

To qualify for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• The lace must not be cut, trimmed, or altered.

• All original packaging and accessories must be included.

• Proof of purchase or a valid order number is required.

• Return requests must be approved by our customer support team before the item is shipped back.

Customized products are not eligible for standard returns, except where required by applicable law.

Return Fees

A 20% restocking fee applies to approved returns requested for personal reasons, such as a change of mind or a preference for a different style.

This fee helps offset the costs of inspecting returned products, repackaging, processing returns, and managing inventory.

Customers are responsible for return shipping costs when the return is not related to a product defect or an error on our part. The shipping cost will depend on the carrier and service selected.

If we confirm that an item arrived damaged, defective, or incorrect due to our error, we will arrange an appropriate resolution, including covering reasonable return shipping costs when a return is required.

Please contact us before returning any product. Do not send returns directly to the manufacturer or the address shown on your original shipping label.

Exchanges

Need a different length, color, or style? We can help you request an exchange, subject to product availability and approval.

• Each order is eligible for one exchange only.

• A 20% restocking fee applies to exchanges requested for non-quality-related reasons.

• Customers are responsible for the return shipping cost and any applicable shipping charges for the replacement item.

• The original item must meet the same condition requirements listed in our Returns section.

• Any price difference between the original item and the replacement will be charged or refunded as appropriate.

Once an exchange has been completed, the replacement item cannot be returned or exchanged again for personal reasons.

For confirmed quality issues or incorrect items, we will review the situation separately and provide a resolution in accordance with applicable law.

Refunds

After your returned item reaches our designated return facility, it will be inspected to confirm that it meets our return requirements.

Once the inspection is complete, we will email you with the outcome of your request.

If your return is approved:

• Your refund will be issued to the original payment method.

• Applicable restocking fees and authorized shipping charges will be deducted where permitted by law.

• Please allow several business days for the refund to be processed.

• Additional time may be required for your bank or payment provider to post the funds to your account.

Refund requests that do not meet our return conditions may be declined, subject to applicable consumer protection laws.

Late or Missing Refunds

If your refund hasn't appeared yet, we recommend checking your bank account or payment statement first.

You may also contact your credit card provider or bank, as processing times can vary.

If you still cannot locate your refund after checking with your payment provider, please email info@superbwigs.com so we can assist you.

Return Instructions & Contact

Before sending anything back, please reach out to our customer support team to request authorization and obtain the correct return address.

Email: info@superbwigs.com

Website: https://www.superbwigs.com

Returns sent without prior authorization or to an incorrect address may experience delays or be refused.

We appreciate your understanding and will do our best to make the process straightforward.

Please note: This policy does not override any rights or remedies provided under applicable consumer protection laws.